each order is 3d-printed or assembled to order. cookie cutters print from whichever of our three hubs gets to you fastest:
• Sydney (Macquarie Fields) — default for AU/NZ/AP customers
• Cincinnati, USA — default for US customers (faster delivery + USD-local rates)
• Germany — default for EU/UK customers (local Euro postage)
letterboards & NFC business resources — printed & packed in Sydney only.
current turnaround: 3-5 business days (up to 7 during peak).

• free untracked letter post on cookie-cutter orders ≤ 1 cm thick. · no tracking · 4-8 biz days · own risk — not liable if lost.
• $10 AUD tracked parcel post (larger cutters & all other items).
• free tracked shipping unlocks at $80 AUD+ cart total.
• $13 AUD express post — 1-3 biz days after dispatch.
• local pick-up: Macquarie Fields 2564 NSW (select “pick-up”).

printed & shipped from our Cincinnati hub for faster delivery and USD-local postage rates; live postage appears at checkout (from ~$6 USD).
no free-shipping threshold — the domestic free offer is Australia-only.

printed & shipped from our Germany hub for local Euro postage and faster EU/UK delivery; live rates appear at checkout (from ~€5).
no customs delays for orders within the EU.

we post worldwide. cookie cutters ship from whichever hub is closest — letterboards & NFC resources always ship from Sydney. live parcel rates show at checkout (starting ~$15 AUD). duties/taxes are the buyer’s responsibility.

• tracked parcels get an email link on dispatch (scans may lag 24 h).
• untracked letter post has no scans and can’t be located once lodged.
• tracked parcel late? (10+ days AU • 30+ days intl) — email us & we’ll chase/replace.

recyclable cardboard mailers, compostable satchels & paper void-fill — never bubble wrap.

shipping qs? email hello@pix3l.com.au or DM @pix3lau (mon-fri, 9am–4pm AEST).

email us